Can Voice Agents Handle Bilingual Customers? Benchmarking Frontier ASR on Code-Switched Speech
Hugging Face Blog·yesterday·Benchmark
Code-switching—where bilingual speakers blend two languages in a single utterance—is common in markets like Taiwan, Singapore, and India, yet most ASR benchmarks focus on monolingual audio. ServiceNow AI evaluates frontier speech recognition models specifically on this mixed-language scenario. The findings help enterprise teams make informed ASR model choices when deploying voice agents for multilingual customer-facing applications.
