Salesforce Acquires AI Customer Service Platform Fin for $3.6 Billion★ 73
TechCrunch AI43 days agoBusinessSalesforce has agreed to acquire Fin, an AI-powered customer service platform, for $3.6 billion. The deal is aimed at strengthening Agentforce, Salesforce's enterprise platform that enables businesses to build and deploy custom AI agents for task automation. By integrating Fin's team and technology, Salesforce seeks to deepen its position in AI-driven customer support and enterprise automation.
AccuHit Launches MembeRoyal to Strengthen Loyalty Programs with Transaction Data
INSIDE 硬塞 AI54 days agoBusinessAccuHit says it has completed a product licensing integration of Migo’s LitLoyal loyalty platform and rebranded it as MembeRoyal. The product is positioned for membership management and loyalty programs, with an emphasis on using real transaction data to strengthen customer engagement. The article does not mention specific AI models, technical architecture, pricing, or generative AI capabilities.