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Salesforce Acquires AI Customer Service Platform Fin for $3.6 Billion★ 73
TechCrunch AI43 days agoBusiness
Salesforce has agreed to acquire Fin, an AI-powered customer service platform, for $3.6 billion. The deal is aimed at strengthening Agentforce, Salesforce's enterprise platform that enables businesses to build and deploy custom AI agents for task automation. By integrating Fin's team and technology, Salesforce seeks to deepen its position in AI-driven customer support and enterprise automation.